Change of Address Notification

If you are moving please complete the Change of Address Notification form below.

Change of Address Notification Form

Pensioner and Seniors Rebate

The Office of State Revenue provides eligible pensioners and seniors with a rebate or deferment of their local government rates and emergency services levy.

To be eligible to apply, an applicant must own and occupy the property as their ordinary place of residence on 1 July of the current financial year.

To be eligible for a rebate, pensioners/seniors must register with Water Corporation

• The due date for payment of rates for eligible pensioners/seniors within the Shire is 30 June of the current financial year
• Pensioners/seniors within the Shire are exempt from administration fees associated with rates
• No late payment penalty interest

The rebate will be applied from the date of registration with the Water Corporation.

Please download a Pensioners and Seniors Fact Sheet

More information on the State Revenue – Pensioners and Seniors Rebate Scheme can be found here.

Rates Concessions

How do I apply for a rates concession?

You can apply for concessions relating to farmland and conservation activities on your property. Eligible properties in the UV Rural category can have their rate in the dollar reduced by 31% for farmland and 50% for conservation.

Farmland concessions are reviewed every two years. Please call the Rates Team on 9526 1111 to make an application. Applications are effective from 1 July.

For more information on the concessions please read the below information.

Farmland Concession

Council Policy 3.2.7 - Farmland Concessions

Farmland Concession Application 2022/23

Conservation Concession

Information Note on Conservation Zones

Council Policies

Financial Hardship Policy

Council acknowledges that due to exceptional circumstances ratepayers may, at times, encounter difficulty in paying rates and service charges as they fall due.

Whilst acknowledging all landowners should make an equitable contribution toward funding the cost of the provision of the essential services provided by the Shire, it is not the intention of Council to cause hardship to any ratepayer through the Council’s debt recovery procedures and consideration will be given to acceptable arrangements to clear any debt.

You can view the Shire's Financial Hardship Policy here.

Application

Refund Policy

Where Council agrees that a refund is due in respect of Rates, then:

• Request is received in writing for a refund with proof of payment.
• Bank account details are included in the written request for refund.
• The funds are credited back to the payer via the creditor payment process.
• Payments are made weekly.
• Remittance advice is emailed to requester when the funds leave our bank.

Privacy Policy

Personal information collected for our online payments includes your credit card details and account information. This information is required to process your bill payments and may be shared by us for these purposes between SecurePay (our payment gateway provider), banks and financial institutions.

If you wish to request access to any personal information we have collected about you for the purposes of accepting an online payment, please contact us.

Security Policy

Our website uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it is transmitted over the internet.

We do not store your credit card number. To protect your credit card details we ask that you re-enter your credit card number for each transaction.